RETURN POLICY

Items purchased through SAOL are entitled to be refunded or returned based on complaint. If an item is damaged during shipping, you may send us a picture of the damaged item by emailing our SAOL support team at soleacademy.online@sptc.ph.  Once the damaged item is validated to be accurate, a replacement item will be sent free of charge. There is no guarantee that the replacement item is similar to the returned item.  If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. Exchanges are granted on a case-to-case basis. We do not grant exchanges due to dislike of an item upon receipt of order as it is the customer’s prerogative to purchase based on what is presented online. Similarly, we do not exchange wrong size orders as it is the customer’s responsibility to ensure that the size of the item they are ordering fits them.

VOIDED

All transactions that are approved by our payment gateway partners PAYDOLLAR / DRAGONPAY  may still be VOIDED by SAOL due to stock unavailability and/or payment parameters set by SAOL has not been met. This in turn will trigger our system to email you that your order will be VOIDED.

For Credit Card/Debit Card transactions –
If transaction is VOIDED by SAOL before 6pm (Manila time), payment transaction will not reflect on both the customer’s end and SAOL/merchant side. If transaction is VOIDED by SAOL before 6pm (Manila time), and payment transaction still went thru or credited to our account, refund shall follow this process:
1. Customer will contact his/her bank to  formally dispute this matter.
2. Depending on customer’s bank, processing may take 2-4 weeks.

REFUND FOR CREDIT/DEBIT CARD TRANSACTIONS

If transaction was “ACCEPTED” but due to stock unavailability and/or payment parameters set by SAOL has not been met, SAOL will file a “REFUND” triggering payment portal to return amount to Paydollar, and refund shall follow this process: Depending on customer’s bank, processing may take 2-4 weeks.

If transaction was “ACCEPTED” and partial items in the customer’s order are unavailable after our payment portal accepted your payments, SAOL will file a “ PARTIAL REFUND” triggering payment portal to return amount to Dragonpay, and refund shall follow this process: Depending on customer’s bank, processing may take 2-4 weeks   If transaction was “ACCEPTED” and SAOL requested customer to submit additional documents to verify transaction, SAOL will file a “REFUND” for the any of the following criteria:
1. Customer fails to comply and submit required documents.
2. Submitted documents have been classified as unacceptable by third-party verification service provider

REFUND FOR ONLINE BANKING / BANK AND NON-BANK OVER-THE-COUNTER / ALTERNATIVE NON-BANK

Dragonpay may issue a refund under the following circumstances:
1. A deposit was never validated successfully by the customer possibly because:  the customer did not perform the validation step; the amount paid was incorrect; or the validation details provided were incorrect.
2. A deposit was successfully validated less than four (4) days ago, but SAOL gives instruction to perform a direct refund for whatever reason. You may contact Dragonpay directly regarding refund policy.

REFUND FOR PAYPAL

If transaction was “ACCEPTED” but due to stock unavailability and/or payment parameters set by SAOL has not been met,, SAOL will file a “REFUND” triggering payment portal to return amount to Paypal, and refund shall follow this process: Depending on PayPal’s systems, processing may take 1-3 banking days

If transaction was “ACCEPTED” and partial items in the customer’s order are unavailable, SAOL will file a “ PARTIAL REFUND” triggering payment portal to return amount to Paypal and refund shall follow this process: Depending on PayPal’s systems, processing may take 1-3 banking days.

CANCELLATION FOR COD

For COD transactions, please be reminded that once order has been dispatched for shipping, cancellation due to change of mind will not be accepted. Repeat offenders of this policy will disqualify customer from choosing the COD option permanently.